Decline EU Withdrawal
Declines a withdrawal declaration when the purchase is exempt from the right of withdrawal (for example a personalised good). Sets status to declined and records who declined it, when, and why.
Declining clears any prior refund metadata (refundedAt, refundedByUserId, refundedByName, refundNote) so the declaration reflects a single current outcome.
Endpoint
| Endpoint | Method |
|---|---|
/api/admin/eu-withdrawals/{id}/decline | POST |
Body Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
declined_reason | string | yes | The reason the declaration is being declined. |
Request
bash
curl -X POST "https://your-domain.com/api/admin/eu-withdrawals/7/decline" \
-H "Authorization: Bearer <token>" \
-H "Content-Type: application/json" \
-H "Accept: application/json" \
-d '{
"declined_reason": "Item was a personalised good, exempt from withdrawal."
}'Response
json
{
"id": 7,
"uuid": "b2f1c0de-5a2e-4d7a-9f2e-3c1a2b4d5e6f",
"orderIncrementId": "000000012",
"customerEmail": "[email protected]",
"status": "declined",
"declinedAt": "2026-07-21T15:00:00+00:00",
"declinedReason": "Item was a personalised good, exempt from withdrawal.",
"declinedByUserId": 1,
"declinedByName": "Example Admin",
"refundedAt": null,
"refundNote": null,
"message": "Withdrawal declined.",
"updatedAt": "2026-07-21T15:00:00+00:00"
}Permission
sales.eu_withdrawals.decline