Notes
The Notes menu records internal notes against a customer — the running log of comments the team keeps on an account (a support interaction, a fraud flag, a follow-up reminder). It mirrors the notes panel on the admin customer view screen.
How notes work
Notes are append-only: each note is a separate, timestamped entry, and adding one never overwrites an earlier note. The notes list shows them newest-first. There is no edit or delete in this menu — the log is a permanent trail.
Notifying the customer
When adding a note you can set customer_notified to email the note's text to the customer. Leave it off to keep the note purely internal. Each note records whether the customer was notified.
Field meanings
| Field | Meaning |
|---|---|
note | The note text. |
customerId | The customer the note belongs to. |
customerNotified | Whether the customer was emailed this note. |
createdAt | When the note was added. |
Endpoints in this menu
| Action | Endpoint |
|---|---|
| List Notes | GET /api/admin/customers/{customerId}/notes |
| Add Note | POST /api/admin/customers/{customerId}/notes |
Permission: customers.customers.edit.