GDPR Data Requests

GDPR data requests let a logged-in customer exercise their data-protection rights — asking the store to delete their account data or to update the personal data held about them. Every request is created, listed, viewed, revoked and deleted by the customer who owns it; a customer can only ever see and act on their own requests.

Authentication

All GDPR endpoints require an authenticated customer — provide the storefront key and a customer Bearer token. See the Authentication page for how to obtain and send them.

GDPR must be enabled by the store

Every GDPR operation first checks whether GDPR data requests are switched on in the store's admin configuration. If GDPR is turned off, the call fails with an errors[] entry:

{
  "errors": [
    {
      "message": "GDPR data requests are disabled. Please enable GDPR from the admin configuration."
    }
  ]
}

When you see this message, the feature has been disabled on the admin side — it must be re-enabled in the store's admin configuration before any GDPR request can be raised, listed, revoked or deleted.

Request lifecycle

A GDPR request moves through these statuses:

Status	Meaning
pending	The request was just raised and is awaiting review.
processing	The store has started working on the request.
declined	The store reviewed and declined the request.
approved	The store reviewed and approved (fulfilled) the request.
revoked	The customer withdrew the request before it was finished.

A customer raises a request (pending), can revoke it while it is still pending or processing, and can delete the request record entirely.

Request type

Type	Meaning
delete	Request the store to delete the customer's account data.
update	Request the store to update the personal data held about the customer.

Endpoints

Operation	GraphQL field	Description
List own requests	gdprRequests	Paginated list of the customer's own GDPR requests.
View one request	gdprRequest	A single request the customer owns.
Raise a request	createGdprRequest	Raise a new delete or update request.
Revoke a request	revokeGdprRequest	Withdraw a pending / processing request.
Delete a request	deleteGdprRequest	Remove a request record.